As President and Founder of Critical Thinking Co., Rick has more than 19 years of experience in the pharmaceutical and biotechnology industry. His extensive background — which includes clinical research, medical education, pharmaceutical sales and sales training, pharmacoeconomics, managed care marketing, business development, and management consulting — gives Rick a unique expertise in understanding and insight to winning strategies for training and development.
Rick is a respected and innovative leader in strategic learning, working with top-level managers and trainers at various companies to reinvent training. “It’s not about training people to do something. That doesn’t work. It’s teaching them to understand how to sell, how to be strategic, and how to succeed.”
Rick spent 6 years in oncology research at Scripps Clinic and Research Institute in San Diego and the Fred Hutchison Cancer Research Center in Seattle and 9 years at Glaxo Wellcome in various roles including sales. He has extensive sales training and marketing experience in a wide range of therapeutic areas, including oncology, CNS, infectious diseases, and neuroscience. Rick’s degree is in Molecular Biology from the University of Washington.
Rick is a dedicated family man, who enjoys traveling with his wife Michele and their children. Additionally, he is an avid runner and cyclist and loves to drive fast cars on the track when he gets the chance.
Dori oversees all medical writing and training content development for Critical Thinking Company. In addition to her primary involvement as a writer in numerous publications, Dori has over 9 years of experience creating education and training content for the biotech and pharmaceutical industries. This experience includes content development within a broad range disease states and products, delivered in a variety of educational formats, such as print, eLearning, and PowerPoint presentations.
Dori holds her team to high standards of delivery, recognizing that quality and clarity are essential. In addition, content must be relevant and delivered in a manner that facilitates learning.
“Content needs to be provided in a way that it will be understood, so that it can be applied when needed to solve a problem and really make an impact.”
Dori has an extensive clinical background in nursing that has provided her an excellent foundation for clinical expertise. This includes 17 years of clinical practice in oncology as an Oncology Clinical Nurse Specialist as well as faculty appointments at University of Rochester School of Nursing and Cancer Center. In addition, she has over 10 years of experience in general medicine, including the role of inpatient unit Nurse Manager. Dori received both her Bachelor’s and Master’s degree in Nursing from the University of Rochester.
For Dori, relaxing is enjoying the simple pleasures of conversation and laughter with good friends over a cup of strong coffee.
Susie has over 25 years of experience in accounting and finance. A dedicated and determined team member, she worked for 13 years with a local homebuilder, preparing and analyzing financials, reporting, supporting personnel and payroll.
Semi-retired, she came to Critical Thinking Company after being referred by another employee. “I believe accounting is a customer service department. The customers are the other employees. It’s up to me to support what they do.”
In her free time, Susie likes to knit, walk with friends, work on her tennis swing, and enjoy her Friday night pizza and beer with her husband.
Michelle began her career in 1997 and has worked in account management for three of the largest advertising agencies in the Research Triangle Park area: Rockett, Burkhead & Winslow; Howard, Merrell & Partners; and McKinney. There she honed her creative, marketing, and organizational skills.
She believes, “it’s important to have a diverse group of talented and smart people on your team. That’s how we get the best ideas to solve our clients’ needs.”
Michelle became familiar with the health care industry through clients such as Glaxo Wellcome, BlueCross BlueShield and A4 HealthSystems. She later founded a clothing line and gained valuable design, entrepreneurial, and sales experience. She approaches each account and new campaign by listening, analyzing and planning.
Michelle is a UNC-Chapel Hill graduate with a Department of Sociology degree that focuses on modern work environments and their social contexts, a minor in Business Administration, and an MBA from Appalachian State University. She contributes fresh ideas, a collaborative working style and attention to detail to every project.
When not at the office or with her family, you can find Michelle at a local dance school, where she is an instructor.
Every company has the person who makes everything run smoothly. For Critical Thinking Company, that’s Kristie. A North Carolina native, she has an excellent reputation for getting things done well and done right.
She began her career in new home construction in 1997. Filling many roles, she worked her way up from Administrative Assistant to Loan Processor, to Closing Coordinator to finally Design Consultant.
She started at Critical Thinking as a referral from a friend, starting as “just helping out for a while” to eventually becoming an indispensable part of the Critical Thinking team. “I believe that one person can be a change catalyst, a ‘transformer’ in any situation, in any organization.”
Kristie enjoys spending quality time with her terrific son and two sweet dogs.
Kim Lilienthal is the Writing & Editing Specialist at Critical Thinking Company, primarily working with instructional writing, communications writing, and programming for interactive eLearning courses. When doing instructional writing and editing for eLearning courses or in-person workshops, Kim uses her background in higher education, experiential learning, and professional writing to ensure the information is applicable, transferrable, and accessible for diverse learners. Her favorite part of any writing project is strategic problem solving – she enjoys finding a textual or visual solution that fills a gap and meets a client’s needs.
Kim has a Bachelor of Arts degree in English Professional Writing & Rhetoric from Elon University and a Master of Arts degree in English Rhetoric and Composition from NC State University. Prior to joining the CTC team, Kim taught first-year composition at NC State and worked in new student programs at Elon University, both of which provided her with a strong foundation in pedagogy, instruction, and facilitation.
Outside the office, Kim is often working out, reading mystery novels, or spending time with friends at a local trivia night.
Taylor Bandy is excited to be returning to Critical Thinking Co., serving in the role of Junior Writer and Editor. A recent graduate from College of Charleston, Taylor brings her academic achievements along with her success in sales and customer service in the retail setting. Her experience working as a Senior Stylist for Madewell, a corporate retail company, allowed her to value the personal interactions and relationships that build both effective and meaningful customer engagement. Additionally, retail management honed her appreciation for the process of product development, team leadership and participation in corporate sales. Prior to receiving her Bachelor of Arts in Communication and minor in Arts Management from College of Charleston, she served as a project associate for Critical Thinking Co.
During her time in Charleston, Taylor spent over 2 years as assistant to the Creative Director for Charleston Fashion Week and served as a Production Intern at the Colour of Music Festival. She also volunteered for the nonprofit organization Charleston Hope, which focuses on building relationships with local under-resourced schools. There she served as Site Director for their annual outreach in addition to volunteering for several outreaches throughout the year.
In her free time, Taylor enjoys sitting on the porch with friends and family, painting with watercolors, watching films, and researching design trends.